If Tiger Woods can bottle some of that humility, his public relations drive will go further

He wasn't even in the game of effective crisis management in December and January...he was out of bounds on proper media relations with his unilateral video statement February 12th...in the rough with his two controlled, five-minute interviews with Tom Rinaldi of ESPN and Kelly Tilghman of the Golf Channel on March 21st.

Finally, in his third shot at it in the first three months of 2010, Tiger Woods finally made it onto the fairway of professional public relations today with his 35-minute media conference at Augusta -- his first truly interactive PR event since the bizarre car accident of November 27th, 2009 and the resulting flood of allegations and eventual admissions of infidelity throughout December.

Off the tee, Woods did the right thing by apologizing to his fellow PGA Tour players for causing them to have to deal with the fallout from his sex scandal -- while he was either silent or disrespectfully fueling even more questions by scheduling his media statements in the middle of Tour events. He was sorry for being such a distraction and for inconveniencing them as he has over the past five months.

While he is still having difficulty getting his head around some of the areas of questioning -- which will not go away anytime soon -- he still gave enough new information to make the media conference more than just a necessary evil for him; five stitches and a sore neck, a torn achilles and blood platelet therapy from Toronto's own Dr. Anthony Galea to help him heal faster.

Yet more than anything, what Tiger did right today was finally show some humility.

If Tiger Woods the athlete can find a way to bottle that humility and humanity, his public relations drive will go a lot further. It might never fully repatriate the impossibly clean image he had before the car crash and sex scandal, but it would do enough to largely restore Tiger Woods, Inc. as a billion-dollar empire and an athlete corporation valued at more than $600 million US.

To get there, he needs to strike a balance between the two very different Tigers on display today at Augusta, four days before he strikes his first ball back on Tour in the opening round of the Masters on Thursday.

The first was the Tiger who was tight, stern and sometimes short in the face of questions on the scandal. The second was a Tiger who smiled and comfortably handled the golf questions, even gushing at the prospect of playing again and winning on the PGA Tour.

The second Tiger is someone the golf media and the world haven't seen a lot of since his early years on the tour. It's a Tiger who would bring a lot of people -- fans, media and sponsors -- back into his tent over time. It might even earn him some new fans among those of us who have found it difficult to connect with the robotic Tiger, largely because he rarely worked to engage us at any level other than as a golf superstar.

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The Public Relations strokes of Tiger Woods: On course, but still in the rough

The thinking here that, ultimately, the most important part of the business of sport is the business of winning will be put to the test in the case of golf icon Tiger Woods.

His twinned agenda -- the first being his pursuit of the Golden Bear and 18 majors and the second his attempts to repatriate a public image badly-tarnished since the night of November 27th, 2009 -- will be dominant storylines in the golf industry throughout 2010 and into 2011.

It's clear to me that he'll do much better on the field of play -- especially on Tiger-friendly golf courses such as Augusta, Pebble Beach and St. Andrews -- than he has fared off of it in recent months.

We'll never see Tiger in exactly the same way given the events and lurid revelations which were unleashed by the bizarre automobile accident at his home last fall. But winning will go a long way, as it has with other similarly-disgraced professional athletes and sports icons in the past.

Whether it's enough in itself -- for either Tiger or his various publics -- only time will tell. What's clear is that any of us expecting a complete reinvention of Tiger Woods as a media-centered, fan-friendly professional golfer are, as veteran columnist Cam Cole wrote in today's edition of The Vancouver Sun, "dreaming in technicolour".

http://www.vancouversun.com/sports/Cagey+Tiger+Woods+plays+questions/2713561/story.html

In my books, the handling of the media and PR firestorm surrounding the car accident itself and the resulting stories around his private life ranks among the worst-ever in professional sport, at least for an athlete of Woods's profile, especially given the massive resources and infrastructure he has at his disposal.

Doing nothing but a few short written statements on http://www.tigerwoods.com/ in the first three months was a mistake, especially as many of his corporate sponsors squirmed in the unwelcome attention his actions had caused.

Then doing nothing more than a highly-controlled, overly-staged media conference February 12th was another mistake, at least in that it was done in isolation from any other public communications and in that it contained now ridiculous-sounding vagueries like "not ruling out a return to golf this year" less than a month before the plan to return to Augusta was put in motion.

What we do is one thing. How we handle what we do -- especially our mistakes -- is another. The latter is often as important as the former in rebuilding public trust and connectivity. That's why the questionable approach taken by Tiger Woods, Inc. on all of this has been unfathomable to me in terms of public relations and personal brand management.

Yet by beginning to make himself available for interviews such as those delivered by Tom Rinaldi of ESPN and Kelly Tilghman of the Golf Channel Sunday evening, Tiger Woods is now at least back on the course of proper public relations. How and when he's doing it remains suspect -- in my view, he's still in the rough in terms of "getting it" -- but at least he's taking the basic steps that are part of the territory of being a professional in general and a professional athlete in particular.

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